Once you have completed your shopping click on the checkout button, this will take you to our payment service where you can enter your payment details that we need to complete your order. We accept credit and debit card payment plus Paypal and Personal Cheque. After entering your payment details choose your method of payment and follow the online instructions.

Our online transactions are administered by Paypal on their secure servers. We do not take your credit card details at any point. This provides a high level of security, keeping your details safe.

CRAFT SHAPE DIMENSIONS AND STYLES
Our craft shapes are made to a very high standard and quality checked before shipping. Slight variances in shape, size and colouring may occur across batches of shapes. All measurements are approximate and may vary slightly within a tolerance of +/- 10%. We reserve the right to change measurements and descriptions of items at any time.


POSTAGE AND PACKAGING
The complete postage and packaging cost is shown for your order in your basket. The costs are based upon UK postcodes only.

INTERNATIONAL SHIPPING
We love to ship our items worldwide. We use UK Royal Mail (Parcelforce) shipping for our international orders. Your basket total will show shipping for the UK only. Please contact us before you place an international order and we will provide you with a full shipping cost based upon the total weight of your items.
International orders should then be placed as per normal through the website, UK postage will be charged. You will then be sent a paypal invoice for the extra international shipping payment. Payment can be made using Paypal, or credit card.

PACKING MATERIALS POLICY
We try to use as much recycled and reclaimed material as we can, especially large cardboard packaging. Therefore larger postal packages may be delivered in re-used cardboard boxes and material. This may not look quite as slick as a tailor made box but we feel that it is a much preffered method. It is hugley beneficial to the environment to reduce the amount of new packaging that is generated plus as we can often obtain 'once-used' packaging cheaply we can pass on a lower delivery cost to you. We also encourage you to re-use all our packaging yourself. You will be helping the environment and saving money, which has always got to be a good thing!

DELIVERY TIMESCALES
We keep things as simple as possible so that we can fulfil your order as quickly as possible, and work in as stress free way as possible! We aim to process your order within 3 working days in the UK, however it is usually less. If an item is out of stock it will be displayed as such in the shop area. Where an item has to be made to order it will be indicated in the shop before you purchase, and made within 7-10 working days, again, usually less.

VAT CHARGES
As a small scale family business we are not currently required to register for VAT. All our prices therefore do not require VAT adding to them. The price you see is the price you pay. This applies to orders received from within the UK, the European Union and other world territories.

CREDIT CARD SECURITY
We use Paypal for taking credit card orders. When you purchase from our shop you are connected to thier secure servers. PayPal automatically encrypts your confidential information in transit from your computer to thiers using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Once your information reaches Paypal, it resides on a server that is heavily guarded both physically and electronically. Paypal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorised computers.

GUARANTEE
Your satisfaction is very important to us. All out items are produced to a very high standard. If however you are not satisfied that your item is in working order or has a manufacturing fault we will provide a full 30-day no quibble guarantee.

RETURNS POLICY
We want you to be 100% happy with your purchase. If you are not completely satisfied, for any reason, simply return the item to us within 14 days of purchase for a full refund. Please note that the item must be in its original condition. You can return your item by post. I am sorry that we cannot refund postage costs unless your item is faulty under the terms of our guarantee.

PRIVACY POLICY
We will never ever transfer any of your details to another company or marketing organisation. We value your interest and support of our business. Providing craft and country items that you will enjoy and wish to have in your home is our goal. We want you to purchase items that you are very happy with, we want you to come back to us and to tell your friends about us.
Protecting your privacy is paramount to acheiving that. We keep your contact details only on our system (we never hold your credit card details) so that we can keep in touch with you, and inform you of items and offers that you may enjoy. For those who choose to subscribe, we send out a periodic newsletter, which can be unsubscibed from at any time. Just so you are absolutley confident, we will never ever, ever transfer any of your details to another company or marketing organisation.