||Terms and conditions
HOW OUR DISCOUNTS WORK
Well they work like this. We
thought long and hard how to structure our prices in order
to give the best discounts. The solution we chose was simple.
Buy more than three items (any items!!) and start to get discounts.
That's it, easy peasy lemon squeezy!
So each item in our shop has a table included on its details
page. This gives the price of the item according to the number
of items you buy.
Here's the table:
Single set price
4% off whole order
6% off whole order
12% off whole order
15% off whole order
20% off whole order
So, for example this item costs £4.94 for one. Buy four
or more items (of any kind from the whole shop) and you get
the 4% off your price, not only on this item but on all the
other items you have bought too!!! How good is that!!! So
as you can see, if you buy a total of say 14 items you will
get 6% off all 14 items!!! If you buy a total of 30 items
you will get 12% off all 30 items you have bought. And so
The discounts you receive are shown in your basket so you
know exactly how much money you are saving.
HOW TO BUY STUFF
Making a purchase is so simple your toddler could show you
how to do it!! It's very simple. Just go to our home page,
browse through lovely photos of craft shapes, choose the shape
you want to look at, then click on the image to go to that
section. Click on any items that you wish to view more details
and then put them into the your shopping basket to purchase.
You can then modify the order quantities. Once each item is
added to your basket your p&p charge is calculated. You
can choose to continue shopping or go to the checkout by clicking
the respective buttons.
Once you have completed your shopping click
on the checkout button, this will take you to our payment
service where you can enter your payment details that we
need to complete your order. We accept credit and debit
card payment plus Paypal and Personal Cheque. After entering
your payment details choose your method of payment and follow
the online instructions.
Our online transactions are processsed by
Paypal on their secure servers. We do not take your credit
card details at any point. This provides a high level of
security, keeping your details safe.
CRAFT SHAPE DIMENSIONS AND STYLES
Our craft shapes are made to a very high standard and quality
checked before shipping. Slight variances in shape, size
and colouring may occur both between batches of shapes and
within batches. All measurements are approximate and may
vary slightly within a tolerance of +/- 10%. We reserve
the right to change measurements and descriptions of items
at any time.
POSTAGE AND PACKAGING
The complete postage and packaging cost is shown for your
order in your basket. To see the postage cost for your order,
select the destination from the pull down menu and the postage
cost is then shown for that destination.
Postage costs shown in your basket do not include VAT. VAT
on postage is charged at UK standard rate and is included
within the total VAT cost shown for your order.
We love to ship our items worldwide. We use UK Royal Mail
(Parcelforce) or courier shipping for our international
orders. Your basket total will show shipping for the the
region/country you have chosen. For European order the postage
is averaged out to allow us to provide a simple pricing
structure. In some occasions we may email to ask for extra
postage payment or we may refund excess postage payment.
99% of the time however the "averaged" postage
PACKING MATERIALS POLICY
We try to use as much recycled and reclaimed material as
we can, especially large cardboard packaging. Therefore
larger postal packages may be delivered in re-used cardboard
boxes and material. This may not look quite as slick as
a tailor made box but we feel that it is a much preffered
method. It is hugley beneficial to the environment to reduce
the amount of new packaging that is generated plus as we
can often obtain 'once-used' packaging cheaply we can pass
on a lower delivery cost to you. We also encourage you to
re-use all our packaging yourself. You will be helping the
environment and saving money, which has always got to be
a good thing!
We keep things as simple as so that we can fulfil
your order as quickly as possible. We pack and ship parcels in the order they come in. All orders are printed off each day and we pick and pack them sequentially.
We aim to process orders within 1-3 working days, plus 1-3 days postage time.
When we are very busy, especially in September, October,
and November, orders may take a little longer, anything from 3-10 working
For 2nd class Royal mail please allow 2-3 working days after dispatch, for 1st class allow 1-2 working days, for courier please allow 1-3 working days.
If a parcel has not arrived after 10 working days please feel free to chase it up with us. In most cases we will post a replacement for any parcel that is considered lost.
If an item is out of stock it will be usually be displayed
as such in the shop area. Sometimes we will allow purchases
of out of stock items that are due back in stock within
a couple of days.
On occasion we may refund for an out of stock item and post the remainder of the order or substitute an out of stock item for a
similar item if we consider it suitable.
Where an item has been made to order please allow upto 14 working days.
Order processing times for larger orders may increase during busy periods and can be
7-10 working days.
We registered for VAT from 14th July 2010. VAT is charged
at the standard current UK rate. We provide a full VAT receipt
with each purchse. The prices shown on the website are inclusive
of VAT. The full VAT breakdown is shown in your basket and
CREDIT CARD SECURITY
We use Paypal for taking credit card orders. When you purchase
from our shop you are connected to thier secure servers.
PayPal automatically encrypts your confidential information
in transit from your computer to thiers using the Secure
Sockets Layer protocol (SSL) with an encryption key length
of 128-bits (the highest level commercially available).
Once your information reaches Paypal, it resides on a server
that is heavily guarded both physically and electronically.
Paypal servers sit behind an electronic firewall and are
not directly connected to the Internet, so your private
information is available only to authorised computers.
Your satisfaction is very important to us. All out items
are produced to a very high standard. If however you are
not satisfied that your item is in working order or has
a manufacturing fault we will provide a full 30-day no quibble
guarantee. Simply return the item explaining the fault and
we will replace or refund as requested.
We want you to be 100% happy with your purchase. If you
are not completely satisfied, for any reason, simply return
the item to us within 30 days of purchase for a full refund.
Please note that the item must be in its original condition.
You can return your item by post. I am sorry that we cannot
refund postage costs unless your item is faulty under the
terms of our guarantee.
We will also accept returns of items under our returns policy
beyond 30 days, however a 25% surchage is applied.
We will never ever transfer any of your details to another
company or marketing organisation. We value your interest
and support of our business. Providing craft and country
items that you will enjoy and wish to have in your home
is our goal. We want you to purchase items that you are
very happy with, we want you to come back to us and to tell
your friends about us.
Protecting your privacy is paramount to acheiving that.
We keep your contact details only on our system (we never
hold your credit card details) so that we can keep in touch
with you, and inform you of items and offers that you may
enjoy. For those who choose to subscribe, we send out a
periodic newsletter, which can be unsubscibed from at any
time. Just so you are absolutley confident, we will never
ever, ever transfer any of your details to another company
or marketing organisation.