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Terms and conditions
HOW OUR DISCOUNTS WORK
Well they work like this. We
thought long and hard how to structure our prices in order
to give the best discounts. The solution we chose was simple.
Buy more than one item (any item!!) and start to get discounts.
That's it, easy peasy lemon squeezy!
So each item in our shop has a table included on its details
page. This gives the price of the item according to the number
of items you buy.
Here's the table:
| |
Single
price |
5% off |
10% off |
20% off |
30%
off |
Buy: |
1 |
2-4 |
5-19 |
20-49 |
50+ |
Price: |
£2.55 |
£2.42 |
£2.30 |
£2.04 |
£1.79 |
So, for example this item costs £2.55 for one. Buy a
second item (of any kind from the whole shop) and you get
the 5% off price, not only on this item but on the other item
you have bought too!!! How good is that!!! So as you can see,
if you buy a total of say 6 items you will get 10% off all
6 items!!! If you buy a total of 20 items you will get 20%
off all 20 items you ahve bought. And so on...
The discounts you receive are shown in your basket so you
know exactly how much money you are saving.
HOW TO BUY STUFF
Making a purchase is so simple your toddler could show you
how to do it!! It's very simple. Just go to our home page,
browse through lovely photos of craft shapes, choose the shape
you want to look at, then click on the image to go to that
section. Click on any items that you wish to view more details
and then put them into the your shopping basket to purchase.
You can then modify the order quantities. Once each item is
added to your basket your p&p charge is calculated. You
can choose to continue shopping or go to the checkout by clicking
the respective buttons.
Once you have completed your shopping click
on the checkout button, this will take you to our payment
service where you can enter your payment details that we
need to complete your order. We accept credit and debit
card payment plus Paypal and Personal Cheque. After entering
your payment details choose your method of payment and follow
the online instructions.
Our online transactions are administered by
Paypal on their secure servers. We do not take your credit
card details at any point. This provides a high level of
security, keeping your details safe.
CRAFT SHAPE DIMENSIONS AND STYLES
Our craft shapes are made to a very high standard and quality
checked before shipping. Slight variances in shape, size
and colouring may occur across batches of shapes. All measurements
are approximate and may vary slightly within a tolerance
of +/- 10%. We reserve the right to change measurements
and descriptions of items at any time.
POSTAGE AND PACKAGING
The complete postage and packaging cost is shown for your
order in your basket. The costs are based upon UK postcodes
only.
INTERNATIONAL SHIPPING
We love to ship our items worldwide. We use UK Royal Mail
(Parcelforce) shipping for our international orders. Your
basket total will show shipping for the UK only. Please
contact us before you place an international order and we
will provide you with a full shipping cost based upon the
total weight of your items.
International orders should then be placed as per normal
through the website, UK postage will be charged. You will
then be sent a paypal invoice for the extra international
shipping payment. Payment can be made using Paypal, or credit
card.
PACKING MATERIALS POLICY
We try to use as much recycled and reclaimed material as
we can, especially large cardboard packaging. Therefore
larger postal packages may be delivered in re-used cardboard
boxes and material. This may not look quite as slick as
a tailor made box but we feel that it is a much preffered
method. It is hugley beneficial to the environment to reduce
the amount of new packaging that is generated plus as we
can often obtain 'once-used' packaging cheaply we can pass
on a lower delivery cost to you. We also encourage you to
re-use all our packaging yourself. You will be helping the
environment and saving money, which has always got to be
a good thing!
DELIVERY TIMESCALES
We keep things as simple as possible so that we can fulfil
your order as quickly as possible, and work in as stress
free way as possible! We aim to process your order within
3 working days in the UK, however it is usually less. If
an item is out of stock it will be displayed as such in
the shop area. Where an item has to be made to order it
will be indicated in the shop before you purchase, and made
within 7-10 working days, again, usually less.
VAT CHARGES
As a small scale family business we are not currently required
to register for VAT. All our prices therefore do not require
VAT adding to them. The price you see is the price you pay.
This applies to orders received from within the UK, the
European Union and other world territories.
CREDIT CARD SECURITY
We use Paypal for taking credit card orders. When you purchase
from our shop you are connected to thier secure servers.
PayPal automatically encrypts your confidential information
in transit from your computer to thiers using the Secure
Sockets Layer protocol (SSL) with an encryption key length
of 128-bits (the highest level commercially available).
Once your information reaches Paypal, it resides on a server
that is heavily guarded both physically and electronically.
Paypal servers sit behind an electronic firewall and are
not directly connected to the Internet, so your private
information is available only to authorised computers.
GUARANTEE
Your satisfaction is very important to us. All out items
are produced to a very high standard. If however you are
not satisfied that your item is in working order or has
a manufacturing fault we will provide a full 30-day no quibble
guarantee.
RETURNS POLICY
We want you to be 100% happy with your purchase. If you
are not completely satisfied, for any reason, simply return
the item to us within 14 days of purchase for a full refund.
Please note that the item must be in its original condition.
You can return your item by post. I am sorry that we cannot
refund postage costs unless your item is faulty under the
terms of our guarantee.
PRIVACY POLICY
We will never ever transfer any of your details to another
company or marketing organisation. We value your interest
and support of our business. Providing craft and country
items that you will enjoy and wish to have in your home
is our goal. We want you to purchase items that you are
very happy with, we want you to come back to us and to tell
your friends about us.
Protecting your privacy is paramount to acheiving that.
We keep your contact details only on our system (we never
hold your credit card details) so that we can keep in touch
with you, and inform you of items and offers that you may
enjoy. For those who choose to subscribe, we send out a
periodic newsletter, which can be unsubscibed from at any
time. Just so you are absolutley confident, we will never
ever, ever transfer any of your details to another company
or marketing organisation.
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