Frequently Asked Questions

Hopefully you've found the shapes that you are looking for, but if you need to find out more, read on.....

Where is my parcel?

Where is my parcel?

All orders are printed off each day and we pick and pack them sequentially.  We aim to process orders within 4-6 working days, plus 1-3 days postage time (for the UK.)


When we are very, very busy (September to December or during special offer periods), orders may take a little longer.  Please feel free to contact us if you require your order urgently or if you believe that it may have been mislaid in the post.  


Detailed Postage Information


How to contact us

How do I have shapes custom cut?

How do I have shapes custom cut?

It's easy and cheaper than you think!  You need 4 things: 


1.  Your design (image file or hand drawn)

2.  The  size of each design required.

3.  The quantity of each design required.

4.  The material and thickness required : 3mm plywood, 3mm MDF, or 6mm MDF


Pop those in an email to and we will get back to you with a price.

For more details, take a look at our custom shapes page:


Custom Cut Wooden Shapes