We work very hard to ensure that your orders are packed and posted out as quickly as possible. We pick and pack orders in the order that we receive them. We do not currently offer an express service. We use two postage methods, Royal Mail and UPS courier.
Processing time for orders is typically 4-6 working days, plus postage time. At different times of the year and for larger parcels processing times can vary (see the Delivery Timescales box further down the page). All parcels under 2kg are posted using Royal Mail 48 Hour Service, which under normal conditions takes 2 working days. The postage rate charged for your order is calculated based on the exact weight of your parcel. The postage cost of your order is shown during checkout after you select your country destination.
Parcels above 2kg are sent by UPS Courier. This service takes 1-2 working days. The postal rate is calculated based on your parcel weight. This is a tracked service, however due to the number of parcels sent out everyday we do not send out tracking information after purchase. In the rare event of a delay or issue we can use the tracking information to track the status of your order.
We can dispatch parcels to any location in the world. You can choose your delivery location through the website during checkout. The correct postage rate is then applied to your parcel based on your country.
We use Royal Mail International Parcel Service for our international parcels. In some circumstances, for certain countries, and very heavy parcels, we use UPS or another suitable courier service. For deliveries within Europe please allow 4-10 working days, for the rest of the world please allow upto 15 working days for your delivery.
Small flatter items are posted out in quality jiffy bags and the largest in cardboard boxes with recycled internal packaging where possible. This ensures that your items arrive with you safely but also reduces the size/weight dimensions to a minimum enabling cheaper postage charged to you and reduced packing used, helping the environment.
All our packing is 100% re-usuable and mostly recyclable. We also re-use packing that we receive from our suppliers, especially packing materials and boxes. We also shred all our junk mail and use it for packing.
POSTAL RATES GUIDE
Our postal rates are based on the the weight of each parcel we send. We use Royal Mail and UPS for delivery of all our parcels. All prices include VAT where applicable. We have split the postage rates into weight bands as this provides the most accurate postage rate for your parcel.
International postage costs are also based on parcel weight.
In order to find out the postage simply add items to your basket and choose your country destination. The postage rate based on the weight of your parcel will then be shown.
TYPICAL DELIVERY TIMESCALES
We keep things simple so that we can fulfil your order as quickly as possible. We pack and ship parcels in the order they come in. All orders are printed off each day and we pick and pack them sequentially.
We aim to process orders within 4-6 working days, plus 2-3 days postage time.
When we are very busy, especially in September, October, November and December, orders may take a little longer, anything from 4-10 working days.
For 2nd class Royal Mail please allow 2-3 working days after dispatch, for courier please allow 1-3 working days.
If a parcel has not arrived after 10 working days please feel free to chase it up with us. In most cases they do arrive, however we will post a replacement for any parcel that is considered lost.
If an item is out of stock it will be usually be displayed as such in the shop area. Sometimes we will allow purchases of out of stock items that are due back in stock within a couple of days.
On occasion we may refund for an out of stock item and post the remainder of the order or substitute an out of stock item for a similar item if we consider it suitable.
Where an item has been custom cut to order please allow upto 6-12 working days turnaround.
Order processing times for larger orders may increase during busy periods and can be 4-10 working days.